| Rank | Performance Graph | OS | Outage hh:mm:ss |
Failed Req% |
DNS | Connect | First byte |
Total |
| 1 | Krystal Hosting | Linux | 0:00:00 | 0.007 | 0.137 | 0.091 | 0.189 | 0.189 |
| 2 | Swishmail | FreeBSD | 0:00:00 | 0.010 | 0.128 | 0.077 | 0.151 | 0.201 |
| 3 | iWeb | Linux | 0:00:00 | 0.014 | 0.144 | 0.089 | 0.172 | 0.172 |
| 4 | dinahosting | Linux | 0:00:00 | 0.014 | 0.218 | 0.097 | 0.194 | 0.194 |
| 5 | Kattare Internet Services | Linux | 0:00:00 | 0.014 | 0.182 | 0.124 | 0.246 | 0.506 |
| 6 | Datapipe | FreeBSD | 0:00:00 | 0.017 | 0.080 | 0.019 | 0.039 | 0.059 |
| 7 | ServerStack | Linux | 0:00:00 | 0.017 | 0.088 | 0.076 | 0.151 | 0.151 |
| 8 | Qube Managed Services | Linux | 0:00:00 | 0.024 | 0.117 | 0.056 | 0.112 | 0.112 |
| 9 | New York Internet | FreeBSD | 0:00:00 | 0.024 | 0.140 | 0.074 | 0.149 | 0.570 |
| 10 | Bigstep | Linux | 0:00:00 | 0.028 | 0.284 | 0.073 | 0.155 | 0.230 |
With only two failed requests, Krystal Hosting was the most reliable hosting company in November 2013. Krystal, which was founded in 2002 by Simon Blackler when he was just 17 years old, recently launched a VPS hosting service, Kloud. The UK-based hosting company has placed great emphasis on security — it is currently based in an underground ex-military bunker outside London which is protected by former members of the military and police services.
Swishmail was second most reliable hosting company in November, with only three failed requests. Swishmail primarily provide a business email service on a FreeBSD-based platform. Earlier this year it became a bronze sponsor of the FreeBSD project.
Close behind Swishmail came iWeb (third most reliable), dinahosting (fourth), and Kattare Internet Services (fifth). As all three hosting companies had the same number of failed requests in November the tie was broken by examining the average connection time.
Datapipe ranked 6th with five failed requests. It is regularly one of the fastest and most reliable hosting companies we monitor. Datapipe has more than seven years of continuous uptime on www.datapipe.net.
Netcraft measures and makes available the response times of around forty leading hosting providers’ sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.
From a customer’s point of view, the percentage of failed requests is more pertinent than outages on hosting companies’ own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.
Information on the measurement process and current measurements is available.